Support
Support before and after the invoice
Specification questions, consumable reordering, warranty terms and the actual quoting process — all in one place, so nothing depends on catching us at the right hour.
FAQ
Penetration, power supply, certification, warranty, freight and what happens when a machine arrives damaged. Answered with numbers, not adjectives.
Read the FAQ →Consumables & spares
Protective lenses, copper nozzles, welding wire, shielding gas and the cooling-water interval — with reorder quantities and what wears fastest.
See the wear parts →Request a quote
Material, thickness, model and destination. Your request is saved and reaches us the same minute, and the answer comes back on WhatsApp.
Open the form →What you get from a distributor
Documents, not badge rows
- Certificate files with numbers for the exact model and configuration you order — PLD, CE, FCC, FDA and MD where the model carries them
- The manufacturer's parameter page behind every figure we publish, on request
- Consumables shipped from Guangzhou on a repeat schedule, not one-off sourcing
- Remote commissioning and parameter support on WhatsApp, in the time zone you are in
Response window is Mon–Sat 09:00–18:00 GMT+8. Outside it, WhatsApp still queues the message and we answer first thing.
Question that is not in the FAQ?
Send it. If we do not know, we ask the factory and come back with the written answer rather than a guess.